Reimagining care for Children and Youth with Health Complexities

Across BC and Yukon, several thousand children and youth live with significant health complexity. These children and youth have chronic and complicated conditions and can also have unique behavioural needs. Specialized support is required for children to live and function. Parents and caregivers work to access services for their children across health, education and social systems. Systems are not yet meeting children’s needs.

BC Children’s Hospital Slocan Site Redevelopment Project will deliver a one-of-its-kind facility and clinical program to support children and youth living with health complexity and their families. The new centre’s physical space and the clinical program will prioritize cultural safety, family agency, care coordination, and increasing capacity to care.

In healthcare infrastructure projects, it is unusual for a team to be tasked with developing a new clinical service alongside a purpose-built facility. To add to the challenge, the project must create a solution that addresses complex system gaps for the patient population with limited existing models in Canada and internationally. This presentation will focus on how the project team uses human-centred design and a commitment to deep end-user, Indigenous and community engagement to unlock innovation and deliver a program that truly makes a difference.