Paolo Korre is the Director of Service Design and User Insights for Saint Elizabeth Hospital. He is leading the design and development of new services and processes aimed at improving the patient and family experience. Most recently, Paolo has helped create Elizz, a new brand and service offering from Saint Elizabeth that provides services and support to Family Caregivers. Paolo’s personal mission, during and after work hours, is developing and spreading the practice user-centered design as an approach to addressing the complex health care problems in Canada. He has worked extensively with a wide array of health care organizations such as Mount Sinai Hospital, the Toronto Central LHIN, the Veteran’s Hospital Administration and has taught design methods in several university programs and health care institutions in both Canada and the United States. Paolo holds an MBA and a Master of Design from the Illinois Institute of Technology in Chicago.
- Company:Saint Elizabeth
- Short Bio:Director of Service Design and User Insights