Event description

Advances in clinical care, evidence-based research, evolving technologies, economic pressures, increased patient expectations are trends that are setting the stage for improved healthcare facilities that better respond to patient care needs. How can we best plan and build for progress that has not yet happened? What can we anticipate given recent innovations, research and changing models of care? How do we maximize facilities investments to transform spaces to meet healthcare needs now and in the future?

CCHF is delighted to present, Transforming Healthcare Environments at The Ottawa Hospital.  High-level healthcare decision-makers experts, and researchers will highlight case studies and trends that are addressing these questions and provide valuable insights on lessons learned.   Audience questions and discussion following each topic presentation will be allotted.

Don’t miss this event, bringing together leaders and innovators that are reshaping the direction of healthcare environments – with case studies and expertise in their fields.  Join Us!


  1. To share case studies by project leads that highlight innovative approaches and lessons learned.
  2. To highlight how innovations (technology, design, research, project delivery approaches and process changes) are transforming healthcare environments  facilities that better reflect the communities needs and challenge your way of thinking for new projects.
  3. To network and learn from each other – key designers, constructors, health care decision-makers, clinicians, project officers, architects and engineers, IT architects etc…


Susan Owen, Chair of the National Board of Directors for the Canadian College of Healthcare Leaders and Leader at Philips Canada’s Healthcare Transformation Services, has deep experience in consulting on transformational operational processes across the spectrum of care.  Sue will share her insights on trends transforming the healthcare sector and how to capitalize on them.

Providence Healthcare, North America’s first publicly funded hospital to fully integrate specialized mental health, physical rehabilitation, palliative and complex care in one facility with shared spaces. the entire hospital has been designed to be inclusive of all people. The transformation from design to operational ready and facility ready organization will be highlighted by the lead team at Providence Healthcare team and Stantec Consulting.

Dr. Seth Bokser, University of California, San Francisco, a US National leader in clinical informatics will talk about the design and vision for patient engagement platform and robotics at UCSF Children’s Hospital and clinical outcomes for inpatient engagement. Dr. Bokser also helped start the UCSF Center for Digital Health Innovation in collaboration with some of Silicon Valley’s most successful technology leaders.

Andrew King, Senior Partner, Design, Lemay  and Karen Black, Principal Healthcare Planning, bring their recent research in hospital design together as a body of knowledge for the convergence of historically compartmentalized hospital program. Using the recent Centre hospitalier universataire de Québec (CHUQ), Centre hospitalier de l’Université de Montréal (CHUM), St. Justine and other case studies, a holistic methodology involving urban design, functional programming, conceptual strategies and design development has emerged for a integrated design solution with direct affect on how the contemporary and future hospital will function.

HermanMiller’s, Healthcare Knowledge and Insights Program Lead, Kim Montague, will present on Virtual Care, reviewing the evolution of telemedicine; it’s impact on the delivery of care and how to utilize effective design strategies for the necessary flexibility and adaptability of those interactions.

And much more important content that is forward facing in planning, design, and construction innovations, technologies, and evidence-based approaches.

Topics and Presenters (Program is subject to change)

Day 1

Welcome: Dr. Jack Kitts (invited), President & CEO, The Ottawa Hospital

Keynote: Susan M. Owen, Principal, Healthcare Transformation Services Philips Health Tech & Chair, Canadian College of Healthcare Leaders, Board of Directors

Robotics and patient engagement innovations
Dr. Seth Bokser, Associate Clinical Professor of Paediatrics, University of California, San Francisco, Medical Center

The ACE (Acute Care of the Elderly) Collaboration Strategy and Unit Design at the Queensway Carlton Hospital
Robert Boraks,
 Principal, Parkin Architects Limited, Ottawa

The Ottawa Hospital – Concepts in Planning an Academic Health Sciences Centre of the Future
Cameron Love, Executive Vice President and Chief Operating Officer, The Ottawa Hospital
Joanne Read, Vice President, Planning and Support Services, The Ottawa Hospital

Design and Construction Innovation: Driving Value and Achieving Results
Don Hall,
Colliers International, Principal

Operationalizing Transformation at Providence Care
Krista Wells-Pearce, Vice-President of Planning and Support Services, Providence Care, Kingston
Ken Cameron,
Senior Project Manager, Stantec, Markham
Helen Margiotta,
Senior Consultant Operational Readiness, Healthcare, Toronto

Beyond Standards in Healthcare Facility Design & Infection Prevention and Control
Gordon Burrill, President Teegor Consultants, Fredericton and Founding Director and President CCHF
Roger Holliss, Director of Engineering and Biomedical Services, St. Mary’s General Hospital, Kitchener, Chair, CHES Ontario


Day 2

Virtual Care and the Evolution of the Exam Room
Kim Montague, Healthcare Knowledge and Insights Program Lead, HermanMiller, Michigan

University Health Network – Driving Patient Safety Through Incorporating Research Innovation
Anjum Chagpar, Managing Director, Human Factors, University Health Network, Toronto

Design Innovation in Converging Research, Teaching and the Clincal Space in the Hospital of the Future
Andrew King, 
Senior Partner, Design Principal, Lemay, Montreal
Elizabeth Rack, Principal Healthcare Planning, Perkins, Will, Chicago

The Ottawa Hospital Tours (Cancer Centre, Critical Care Wing, Transformation from Inpatient to Outpatient Units, Cardiac Care)


  • Owners and operators, Leadership from Hospitals, Health Regions
  • ‘C’ Suite healthcare leaders
  • Clinical Leads (CMIOs, Nursing, Medical leads)
  • Capital Planning leaders and Project Directors
  • ICAT / IMIT Leaders
  • Design / Build Executives
  • Constructors / Project Managers
  • Consulting / Design Engineers
  • Architects
  • Planning Consultants
  • Infection Control Professionals
  • Quality and Patient Safety
  • Occupational Health and Safety
  • Capital Planners, Infrastructure Planners
  • Hospital Service Providers
  • Energy Services Companies
  • Healthcare Vendors


Conference Day 1

Monday, May, 15, 2017  8:00 am – 5:00 pm. Royal Room, General Campus, The Ottawa Hospital. Transfers available from the Marriott Hotel.

Networking Dinner Reception 5:00 pm – 7:00 pm Atrium, Civic Campus, The Ottawa Hospital ($75 extra fee).

Conference Day 2:
Tuesday May 16, 8:00 am – 2:30  pm, Royal Room, General Campus, The Ottawa Hospital

Tours of selected areas of The Ottawa Hospital Campus, 2:30 pm – 4:30 pm (Cancer Care, Critical Care Wing, Out-patient Unit)

Conference fees ($1,390 plus taxes) include: networking breakfast, lunches and breaks, conference materials and presentations & tours. Join us for a networking dinner after the first day of the conference. Transfer to and from the Marriott Hotel to The Ottawa Hospital are included. (Reduced Government / Hospital rates available and one day rates available).

Cancellation Policy
Fees are non-refundable. Registrants may be replaced by a colleague of the same organization, if written notification is given prior to the event. Note that CCHF does not guarantee all speakers. There may be substitutes due to availability or the need to make program changes.

Sponsorships & Presentation ideas contact Rita Mezei, (416) 278-3611





Principal, Healthcare Transformation Services Philips Health Tech & Chair, Canadian Centre for Healthcare Leaders, Board of Directors

Susan M. Owen

  • Philips Healthcare
  • Principal, Healthcare Transformation Services Philips Health Tech & Chair, Canadian College of Healthcare Leaders, Board of Directors
Ottawa Hospital

Cameron Love

  • The Ottawa Hospital
  • Executive Vice-President and Chief Operating Officer
Ottawa Hospital

Joanne Read

  • The Ottawa Hospital
  • Vice-President Planning and Support Services