Event description

Dear Healthcare Leaders!

Advances in clinical care, evidence-based research, evolving technologies, economic pressures, increased patient expectations are trends that are setting the stage for improved healthcare facilities that better respond to patient care needs.  What can we anticipate given recent innovations, research and changing models of care? How do we maximize facilities investments to transform spaces to meet healthcare needs now and in the future? How can we best plan and build for innovations that have not yet come into the market?

CCHF is delighted to present, Transforming Healthcare Environments at The Ottawa Hospital.  High-level healthcare decision-makers, multi-disciplinary experts, and researchers will highlight case studies and trends that are addressing these questions and provide valuable insights on lessons learned that can be applied in your projects, challenge your way of thinking and provide inspiration.

Don’t miss out, be inspired, learn and share with innovative leaders from across Canada in the nation’s capital. Please join us for 2 days of learning, sharing and connecting…As always, the audience plays an important role in participating in discussion following each presentation. 


  1. To share case studies by project leads that highlight innovative approaches and lessons learned.
  2. To highlight how innovations (technology, design, research, project delivery approaches and process changes) are transforming healthcare environments  facilities that better reflect the communities needs and challenge your way of thinking for new projects.
  3. To network and learn from each other in the healthcare facility sector community – designers, constructors, health care decision-makers, clinicians, project officers, architects and engineers, IT architects etc…


The Ottawa Hospital serves more patients than any other hospital in Canada. The Civic Campus is the region’s only trauma centre. Meeting the design needs of the hospital will be critical to the health of communities for present and future generations. The Executive Leadership from The Ottawa Hospital, Cameron Love, Executive Vice President Chief Operating Officer, and Joanne ReadVice President, Planning and Support Services, will share their concepts for designing a hospital for the future.

Susan Owen, Chair of the National Board of Directors for the Canadian College of Health Leaders and Leader at Philips Canada’s Healthcare Transformation Services, has deep experience in consulting on transformational operational processes across the spectrum of care.  Sue will share her insights on trends transforming the healthcare sector and how to capitalize on them.

Providence Care, located in Kingston, Ontario, is North America’s first publicly funded hospital to fully integrate specialized mental health, physical rehabilitation, palliative and complex care in one facility with shared spaces. The entire hospital has been designed to be inclusive of all people. The transformation from design to operational ready and facility ready organization will be highlighted by the lead team at Providence Care and Stantec Consulting: Krista Wells-Pearce, Vice-President of Planning and Support ServicesProvidence Care, KingstonDawn Downey, Operational Readiness Leader, Redevelopment and Planning, Providence CareKen Cameron, Senior Project Manager, Stantec, MarkhamHelen Margiotta, Senior Consultant Operational Readiness, Healthcare, Toronto.

HermanMiller’s, Kim Montague, Healthcare Knowledge and Insights Program Lead, will present on Virtual Care, reviewing the evolution of telemedicine; it’s impact on the delivery of care and how to utilize effective design strategies for the necessary flexibility and adaptability of those interactions.

Dr. Seth Bokser, University of California, San Francisco, a US National leader in clinical informatics will talk about the design and vision for patient engagement platform and robotics at UCSF Children’s Hospital and clinical outcomes for inpatient engagement. Dr. Bokser also helped start the UCSF Center for Digital Health Innovation in collaboration with some of Silicon Valley’s most successful technology leaders.

Andrew King, Senior Partner, Design, Lemay  and Elizabeth Rack, Principal Healthcare Planning + Perkins, Will, bring their recent research in hospital design together as a body of knowledge for designing a holistic methodology involving urban design, functional programming, conceptual strategies and design development for an integrated design solution with direct affect on how the hospital of the future will function.


And much more important content that is forward facing in planning, design, and construction innovations, technologies, and evidence-based approaches. Let’s connect and learn from each other at this very special 2 day event.

Topics and Presenters (Program is subject to change)

Day 1

Capitalizing on Transformation Trends
Susan M. Owen, Principal, Healthcare Transformation Services Philips Health Tech & Chair, Board of Directors, Canadian College of Health Leaders

Virtual Care and the Evolution of the Exam Room
Kim Montague,
Healthcare Knowledge and Insights Program Lead, HermanMiller, Michigan

Master Planning for Multiple Sites in Edmonton Edmonton Zone 2030 – A Transforming Planning Methodology
Robin Snell,
Principal, Parkin Architects Limited
Denise Blackwell, Principal Blackwell Management Group

Panel: Design and Construction Innovations: Driving Value and Achieving Results
Karen Berti,
 (Moderator) Vice-President Healthcare, Colliers Project Managers
Tony Cook,
Construction Manager, PCL
Terry Barker,
Principal, Global Director of Major ProjectsPerkins+Will
Bart DeVries, Senior Project Manager, Colliers Project Leaders
Susan Sallaj GinnCapital Projects Manager, The Ottawa Hospital, General Campus

The Ottawa Hospital – Concepts in Planning an Academic Health Sciences Centre of the Future

Cameron Love,
Executive Vice President and Chief Operating Officer, The Ottawa Hospital
Joanne Read, Vice President, Planning and Support Services, The Ottawa Hospital

ACE Strategy and the Design of the ACE Unit, Transformation of In Hospital Elderly Care
Peter Thompson, Director Planning and Facilities Redevelopment, Queensway Carleton Hospital
Robert Boraks, Director, Parkin Architects Limited

Operationalizing Transformation at Providence Care 
Krista Wells-Pearce,
Vice-President of Planning and Support Services, Providence Care, Kingston
Dawn Downey, Operational Readiness Leader with Providence Care Redevelopment and Planning, Providence Care
Ken Cameron, Senior Project Manager, Stantec, Markham
Helen Margiotta, Senior Consultant Operational Readiness, Healthcare, Toronto

Beyond Standards in Healthcare Facility Design & Infection Prevention and Control
Gordon Burrill, President Teegor Consultants, Fredericton and Founding Director and President CCHF
Roger Holliss, Director of Engineering and Biomedical Services, St. Mary’s General Hospital, Kitchener, Chair, CHES Ontario

Day 2

Robotics and patient engagement innovations and outcomes
Dr. Seth Bokser, Associate Clinical Professor of Paediatrics, University of California, San Francisco, Medical Center

University Health Network  –  Innovations in Patient Safety
Anjum Chagpar,
Managing Director, Human Factors, University Health Network, Toronto

Design Innovation in Converging Research, Teaching and the Clinical Space in the Hospital of the Future
Andrew King, 
Senior Partner, Design Principal, Lemay, Montreal
Elizabeth Rack, Principal Healthcare Planning, Perkins, Will, Chicago

Hospital Tours
Guided tours of the Irving Greenberg Family Cancer Centre,  The Ottawa Hospital, Acute Care for the Elderly  Unit (ACE)  @ Queensway Carleton Hospital
Ambulatory Care Clinic @ The Ottawa Hospital, Civic Campus


  • Owners and operators, Leadership from Hospitals, Health Regions
  • ‘C’ Suite healthcare leaders
  • Clinical Leads (CMIOs, Nursing, Medical leads)
  • Capital Planning leaders and Project Directors
  • ICAT / IMIT Leaders
  • Design / Build Executives
  • Constructors / Project Managers
  • Consulting / Design Engineers
  • Architects
  • Planning Consultants
  • Infection Control Professionals
  • Quality and Patient Safety
  • Occupational Health and Safety
  • Capital Planners, Infrastructure Planners
  • Hospital Service Providers
  • Energy Services Companies
  • Healthcare Vendors


Conference Day 1

Monday, May, 15, 2017  8:00 am – 5:00 pm. Kaminski Room, Civic Campus, The Ottawa Hospital. Transfers available from the Marriott Hotel.

Networking Dinner Reception 5:00 pm – 7:00 pm Amphitheater Lobby, Civic Campus, The Ottawa Hospital ($75 extra fee).

Conference Day 2:
Tuesday May 16, 8:00 am – 1:30  pm, Kaminski Room, Civic Campus, The Ottawa Hospital. Bus transfers to tours and return to Civic Campus & Marriott East.

Tours of selected areas of The Ottawa Hospital Campus and Queensway Carleton Hospital, 1:30 pm – 3:30 pm (Cancer Care Center, ACE Unit at Queensway Carleton Hospital and Ambulatory Care Unit at The Ottawa Hospital)

While your in Ottawa you may wish to take in the beautiful tulip displays throughout the City and visit other attractions celebrating Canada’s 150th birthday! Tulip Festival and Tourism Information

Two day conference fees ($1,390 plus taxes and $900 (plus taxes) for hospitals, government & not-for-profits includes: networking breakfasts, lunches and breaks, conference materials and presentations & tours. Join us for a networking dinner after the first day of the conference. Transfer to and from the Marriott Ottawa East Hotel to The Ottawa Hospital and tour transfers are included. One day rates available.

Cancellation Policy
Fees are non-refundable. Registrants may be replaced by a colleague of the same organization, if written notification is given prior to the event. Note that CCHF does not guarantee all speakers. There may be substitutes due to availability or the need to make program changes.

Sponsorships & Presentation ideas contact Rita Mezei, (416) 278-3611




Rita Mezei

  • Canadian Centre for Healthcare Facilities
  • Executive Director

Cameron Love

  • The Ottawa Hospital
  • Executive Vice-President and Chief Operating Officer

Joanne Read

  • The Ottawa Hospital
  • Vice-President Planning and Support Services

Susan M. Owen

  • Philips Healthcare
  • Principal, Healthcare Transformation Services Philips Health Tech & Chair, Board of Directors, Canadian College of Health Leaders

Kim Montague

  • Herman Miller
  • Healthcare Knowledge and Insights Program Lead

Terry Barker

  • Perkins + Will
  • Principal, Global Director of Major Projects

Roger Holliss

  • St. Mary's General Hospital
  • Director, Engineering, Redevelopment, Parking, Security & Bio-Medical Services